eRoland

1. The agreement and the parties

The agreement for the RolfoRolandAI service is made between the subscribing company and us. For private individuals the same terms apply, supplemented by the mandatory rules of consumer law.

2. Prices, invoicing and payment

• All plans (Agency, Larger agency and Solo) are invoiced monthly in advance.
• Payment terms: 30 days net.
• Overdue invoices incur a reminder fee by law. On continued non-payment the service may be suspended after a payment demand.
• Prices per month excl. VAT: Agency SEK 795 for the first user and SEK 498 per extra user; Larger agency SEK 4,495 for up to 10 users, then SEK 498 per additional user; Solo (B2C) SEK 299.
• All prices are stated excluding VAT unless otherwise indicated.

3. Commitment and termination

• B2B (Agency and Larger agency): no commitment. Cancel any time; the subscription runs until the end of the paid month. 30-day open return from start.
• B2C: no commitment. Cancel any time; the subscription runs until the end of the paid month.
• On termination a deletion request is queued automatically (see section 5).

4. Use and responsibility

• The service is a decision aid; bookkeeping filed with authorities is the customer’s responsibility, supported by our audit log and citations.
• Automated proposals (e.g. actions in the closing) are only carried out after your approval where a decision is required.
• The customer is responsible for not leaking credentials and for users’ access within their organisation.

5. Personal data, EU data and deletion

• All data is stored within the EU/EEA (GDPR). Sensitive data is washed before it reaches external models.
• On termination data is deleted within 90 days at the latest; the deletion request is queued automatically and every step is logged.
• Confidentiality: we never disclose customer data to third parties except where the law requires it.

6. Availability and support

• SLA: 99.6% availability per quarter, measured and published at /status.
• Service hours Mon–Fri 09:00–17:00; faults can always be reported around the clock.
• First response to a support ticket within one business day.

7. Governing law and disputes

Swedish law applies. Disputes shall first be resolved by negotiation and secondly by arbitration under the rules of the Swedish Chamber of Commerce (SHK). Consumers always retain their statutory right to bring an action before a general court.

8. Contact

Questions about the terms are answered via /support.